Safaricom has responded to customer complaints regarding changes to its 1-hour data bundles. The concerns arose after some subscribers questioned whether the popular short-term offer had been withdrawn or altered. The issue gained traction on social media, with users seeking clarity on the availability and timing of the bundles.
In response, Safaricom clarified that the 1-hour data bundles remain available. The company stated that the changes in question were part of an ongoing effort to improve service efficiency and user experience. Customers who had previously accessed the bundles reported no immediate disruption in service.
The company also encouraged users to check their account details for the most up-to-date information on data bundle availability. Safaricom emphasized its commitment to transparency and customer satisfaction. The response comes amid growing demand for flexible data options in Kenya’s mobile market.
The situation highlights the importance of clear communication between telecom providers and their users. (peopledaily.digital)
