Safaricom has provided instructions for customers who face delays in receiving Kenya Power prepaid electricity tokens after making payments. The telecommunications company directed users to utilize Kenya Power’s self-service options to access their tokens without interruption. The guidance was prompted by a user’s complaint on social media platform X.
The company emphasized the importance of using alternative channels to ensure uninterrupted service. Customers who encounter issues with message delivery are encouraged to contact Kenya Power directly through its available platforms. This includes online portals, mobile applications, and customer service hotlines.
The incident highlights the need for clear communication between service providers. Safaricom’s response aims to resolve customer concerns and improve service reliability. Users are advised to remain patient and follow the recommended procedures to retrieve their tokens efficiently.
The situation underscores the growing reliance on digital services and the importance of having backup solutions in place. Safaricom’s proactive approach reflects its commitment to addressing customer needs in a timely manner.
